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FAQ

Are you a registered UK dealer for your products?

Yes. We are a UK dealer for the majority of products that we sell. The other brands we are not a UK dealer for are usually imported from various European distributors and come with standard manufacturers warranty unless stated otherwise. 

Is collection possible?

No. As we are based solely online we keep stock warehoused and some with the original supplier so all orders are posted direct to you. Also, our accounts with our suppliers are online only which is why we are able to offer the best price on all of our products.

What happens if my warranty is with The Online Cycle Shop and they close down?

We are currently in our 7th year of trading and we are getting bigger and better each year so we are not going anywhere. We have recently moved into a larger premises and taken on new staff to cope with the high demand of orders.

Do you ship worldwide?

Yes. We ship internationally. We have accounts with various companies such as UPS, DPD, TNT to name a few meaning we can ship all worldwide for a reasonable price.

How can I pay?

We accept all major debit and credit cards, PayPal and bank transfers. Finance is also available on all orders over £250. 

Can I pay in another currency?

Yes. You can use your credit or debit card to pay in GBP, EUR or USD.

Why are your prices often below RRP?

Our accounts with our suppliers are online only and being based online we have minimal overheads as opposed to a high street shop. We also buy a lot of end of line stock from distributors and dealers before new models are released. We buy these in bulk so get these at a very good price meaning we can pass on this saving to our customers.

What is the best way to contact The Online Cycle Shop?

The best way to contact us is through our live chat at the bottom of the page. We can then provide you with an instant response. Alternatively, you can email us on info@theonlinecycleshop.com. We aim to respond to all emails within 1 working day.

Finance

We use V12 as our preferred lender. They offer fantastic rates over flexible terms. You can also make overpayments and clear the balance at any time with no early settlement fees.

Part Exchange

Please see our Part Exchange page for more information on how our part exchange system works.