Being an online only retailer with a high turnover of bikes & parts (we have stock coming and going daily) means we are often in the workshop inspecting, building and packing bikes. Therefore all queries are dealt with via email or live chat. If you send an email out of hours we will get back to you within 24 hours, whether that be a technical question or a general query such as payment options etc.

Registered Address

Granary Cycles Ltd t/a The Online Cycle shop
Registered in England
Company No. 9723546
VAT No. 176 3865 68

The Online Cycle Shop
Unit 2 Oakmills
Ironmasters Way
TS21 1FD

Please note, we are based online only so collection is not possible. All our products are either kept in our warehouse or with suppliers so are posted out directly to you. Please see our FAQ page for further info.